Night Duty Manager: Overnight Guest Experience Lead

Marriott Cardiff; Cardiff; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Explore discount programme

People's Pension scheme

Employee assistance programme

Career development opportunities

Ongoing training and progression

Job summary

Marriott Cardiff is seeking a confident Night Duty Manager to lead overnight operations, ensuring guest satisfaction and safety while upholding brand standards. You will oversee night-time front office and service teams, resolve guest concerns promptly, and maintain a welcoming environment for guests and associates alike.

You will act as the Manager on Duty during the night shift, coordinating with Security, Housekeeping, Engineering and Front Office to ensure seamless operations and accurate

Qualifications

• Minimum of 1 year of hotel operational experience, preferably in Front Office or Guest Services.
• Experience as a Duty Manager, Night Supervisor, or Night Auditor is advantageous.

Responsibilities

• Act as the hotel's Manager on Duty during overnight operations, ensuring a smooth guest experience.
• Support all operational departments at night, providing guidance and assistance as needed.
• Handle guest enquiries, requests, concerns and complaints professionally and efficiently.
• Conduct regular inspections and walkarounds to maintain cleanliness, security and safety standards.
• Respond to emergencies and operational challenges effectively.
• Monitor arrivals, departures, room status and overnight activity to maintain service standards.
• Provide handovers to daytime management with detailed reporting.
• Ensure compliance with Marriott brand standards and health and safety requirements.
• Coach and motivate overnight associates to deliver exceptional service.

Skills

Excellent customer service

Problem solving

Calm under pressure

Organisational skills

Hotel operations knowledge

Overnight shift flexibility

Job description

Marriott Cardiff is seeking a confident Night Duty Manager to lead overnight operations, ensuring guest satisfaction and safety while upholding brand standards. You will oversee night-time front office and service teams, resolve guest concerns promptly, and maintain a welcoming environment for guests and associates alike.

You will act as the Manager on Duty during the night shift, coordinating with Security, Housekeeping, Engineering and Front Office to ensure seamless operations and accurate