Overnight Guest Safety & Night Duty Concierge

Interstate Europe Hotels & Resorts; Cardiff; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Training & development

Hotel discounts

Stream pay

Employee assistance programme

Incentives

Gym access

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Night Porter for our Cardiff property in the UK. You will help ensure the safety and security of guests and staff during night hours, perform routine security checks, and support early-morning breakfast preparations.

You’ll also liaise with guests to resolve issues in a courteous, professional manner. Ideal candidates are 18+, comfortable with night shifts, and ready to work across departments to deliver excellent service.

Qualifications

• Must have keen eye for detail and presentable property.
• Strong spoken and written communication with guests and staff.
• Experience in hospitality customer service is beneficial.

Responsibilities

• Ensure safety and security of guests, staff and hotel at night.
• Perform regular security checks and assist with fire safety.
• Help prepare early-morning breakfast and liaise with guests to resolve issues.
• Support other departments during night shift to deliver high-quality service.

Skills

Attention to detail

Communication skills

Customer service

Overnight shift work

Job description

Aimbridge Hospitality is seeking a Night Porter for our Cardiff property in the UK. You will help ensure the safety and security of guests and staff during night hours, perform routine security checks, and support early-morning breakfast preparations.

You’ll also liaise with guests to resolve issues in a courteous, professional manner. Ideal candidates are 18+, comfortable with night shifts, and ready to work across departments to deliver excellent service.