Overnight Front Office Lead – Luxury Hotel

LGH Hotels Management Limited; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts across categories

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources and fitness videos

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Job summary

LGH Hotels Management Limited joins St Martins Lane, Morgans Originals, in Covent Garden, seeking a Night Assistant Front Office Manager to guide overnight front-of-house operations. You will support the Night Manager, supervise the night team, and ensure guest comfort through the late hours with calm confidence.

Based at St Martins Lane, you’ll help manage late check-ins, early departures, and conduct night audits, delivering exceptional service while maintaining security and cleanliness across

Qualifications

• Front office supervisory experience in luxury or lifestyle hotels.
• Guest-first mindset and professional demeanor.
• Strong communication, problem-solving and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexible to work overnight shifts, weekends and holidays.

Responsibilities

• Oversee front office operations during night shift with the Night Manager.
• Lead and motivate the night team (reception, concierge, security).
• Handle late check-ins, early departures and guest requests with warmth.
• Assist with night audit procedures and prepare reports for morning handover.
• Respond to incidents and emergencies with professionalism and care.
• Keep public areas secure, clean and guest-ready.

Skills

Front office supervision

Customer service

Communication

Problem-solving

Organisational skills

Night audit familiarity

Tools

Hotel PMS systems

Job description

LGH Hotels Management Limited joins St Martins Lane, Morgans Originals, in Covent Garden, seeking a Night Assistant Front Office Manager to guide overnight front-of-house operations. You will support the Night Manager, supervise the night team, and ensure guest comfort through the late hours with calm confidence.

Based at St Martins Lane, you’ll help manage late check-ins, early departures, and conduct night audits, delivering exceptional service while maintaining security and cleanliness across