Night Assistant Front Office Manager

St Martins Lane Hotel; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Breathing exercises

24/7 support line

Team recognition

Free meals on duty

Job summary

St Martins Lane Hotel in London is seeking a proactive Night Assistant Front Office Manager to guide the overnight team and support the Night Manager. You will ensure smooth operations, handle late check-ins, and deliver exceptional service with calm confidence during the night hours.

The role requires oversight of front office operations, guest satisfaction, and night audit activities, in a luxury hotel setting within Covent Garden.

Qualifications

• Experience in front office or supervisory role in luxury/lifestyle hotels.
• Guest-first mindset with a reassuring, professional demeanor.
• Strong communication, problem-solving and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Willingness to work overnight shifts, weekends and holidays.

Responsibilities

• Oversee front office operations during the night shift.
• Lead and motivate the night team (reception, concierge, security).
• Handle late check-ins, early departures and guest requests with warmth.
• Assist with night audits and prepare morning handover reports.
• Respond to incidents with professionalism and care.
• Ensure public areas remain secure, clean and guest-ready.

Skills

Guest service excellence

Leadership

Night operations

Communication

Problem-solving

Organisational skills

Night audit procedures

Opera/Hotel systems

Tools

Opera PMS

Front Office Systems

Job description

When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front‑of‑house operations through the twilight hours.

Your Role

As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.

What You’ll Be Doing

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check‑ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest‑ready.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a reassuring, professional demeanour.
• Strong communication, problem‑solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.