Night Manager, Pre-Opening — Luxury Hotel Ops Lead

St. Regis Hotels & Resorts; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Enhanced pension

Life assurance

Sick pay

Additional holidays

BenefitHub privileges

Friends & Family rates

Private medical insurance

Employee assistance

Job summary

The St. Regis London is seeking a Night Manager to join our opening team in Mayfair. You will serve as Manager on Duty during overnight hours, overseeing all hotel operations and ensuring exceptional guest experiences.

Responsibilities include safeguarding guests and staff, managing night inventories, and resolving guest concerns with poise. Join us to uphold the brand’s renowned service and luxury standards.

Qualifications

• Extensive experience in guest services, front desk or related hospitality operations.
• Strong decision-making skills and the ability to lead independently overnight.
• Excellent problem-solving and guest-relations abilities.
• Professional presence aligned with luxury standards.

Responsibilities

• Serve as the hotel’s Manager on Duty during overnight hours.
• Oversee all property operations and ensure compliance with operational guidelines.
• Maintain a safe working environment for guests and employees.
• Manage night-time inventories and reporting requirements.
• Ensure all colleagues have knowledge of emergency and safety procedures.
• Deliver the highest standards of hospitality during the overnight shift.
• Personally manage and resolve guest concerns with timely follow-up.
• Support guest relations by documenting incidents and preventative measures.

Skills

Guest services experience

Front desk experience

Overnight leadership

Problem solving

Interpersonal skills

Professional presence

Job description

The St. Regis London is seeking a Night Manager to join our opening team in Mayfair. You will serve as Manager on Duty during overnight hours, overseeing all hotel operations and ensuring exceptional guest experiences.

Responsibilities include safeguarding guests and staff, managing night inventories, and resolving guest concerns with poise. Join us to uphold the brand’s renowned service and luxury standards.