Overnight Front Desk & Night Audit Lead

Dalata Hotel Group plc; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms (Dalata hotels)

Job summary

Dalata Hotel Group plc is seeking a reliable Night Auditor to support overnight operations for both full-time and part-time roles. You will conduct the night audit, assist guests, and ensure the hotel is secure and ready for the day ahead.

The role emphasizes exceptional customer service, safe operations, and leadership of the Night team, with opportunities for development within the hotel group.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential.

Responsibilities

• Ensure smooth and efficient operation of the hotel at night with the highest level of customer service.
• Oversee health & safety at night, including fire walks and security checks, plus first aid where applicable.
• Perform Front Office duties: night audit, check-ins and check-outs.
• Provide Food & Beverage service during night shifts.
• Maintain lobby and meeting room cleanliness.
• Lead the Night team and drive performance against audits and quality standards.
• Support strategic running of the hotel and develop night staff for progression.

Skills

Customer service

Communication

Independent working

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a reliable Night Auditor to support overnight operations for both full-time and part-time roles. You will conduct the night audit, assist guests, and ensure the hotel is secure and ready for the day ahead.

The role emphasizes exceptional customer service, safe operations, and leadership of the Night team, with opportunities for development within the hotel group.