Night Duty Manager: Guest Experience & Safety Lead

Dalata Hotel Group plc; Birmingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Room rate

Friends & family rate

Extra leave

Employee assistance

Job summary

Dalata Hotel Group plc is seeking a reliable Duty Manager for night shifts to ensure smooth overnight hotel operations. You will support guests, handle night audits, and supervise a small Night team in delivering top-tier service.

The role requires strong customer service, initiative, excellent communication, and the ability to stay composed under pressure. 3/4-star hotel experience is preferred but not essential.

Qualifications

• Excellent customer service and guest-focused approach.
• Ability to work independently and take initiative.
• Strong communication skills and calm under pressure.
• Experience in a 3/4-star hotel is desirable but not required.

Responsibilities

• Oversee smooth hotel operations at night and deliver high-quality customer service.
• Attend to health and safety, including fire walks and security checks.
• Run front office tasks, including night audit and guest check-in/check-out.
• Provide night-time Food & Beverage service and maintain lobby/meeting room cleanliness.
• Lead and develop the Night team to achieve targets and standards.
• Contribute to strategic running of the hotel and nightly operations.

Skills

Customer service

Independent work

Communication

Under pressure

3/4-star hotel experience

Job description

Dalata Hotel Group plc is seeking a reliable Duty Manager for night shifts to ensure smooth overnight hotel operations. You will support guests, handle night audits, and supervise a small Night team in delivering top-tier service.

The role requires strong customer service, initiative, excellent communication, and the ability to stay composed under pressure. 3/4-star hotel experience is preferred but not essential.