Night Supervisor - Growth & Internal Opportunities

Dalata Hotel Group; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives

Job summary

Dalata Hotel Group is seeking a night receptionist to ensure smooth operation and the highest level of guest service across the hotel at night. You will handle guest relations, safety duties, run night audit reports, supervise the night porter and support meeting-room setups, contributing to the efficient running of the hotel and a welcoming overnight experience.

Previous nights or hotel reception experience is essential; two years in customer-facing roles is preferred, with Opera knowledge

Qualifications

• Previous nights or hotel reception experience is essential.
• At least 2 years in a customer/guest-facing role.
• Good computer skills; Opera knowledge is a plus.
• Excellent organisational skills with delegation ability.
• A warm, friendly and proactive personality; team player.

Responsibilities

• Ensure smooth and efficient hotel operation at night and deliver high customer service.
• Handle guest relations and night-time inquiries.
• Oversee health & safety duties, including fire walks and security checks.
• Run the night audit report and assist guests with check-in/out.
• Supervise the night porter and manage night-time food & beverage service.
• Ensure meeting rooms are ready to standard and contribute to efficient hotel operations.

Skills

Night audit experience

Guest-facing experience

Opera PMS knowledge

Organisational skills

Teamwork

Tools

Opera PMS

Job description

Dalata Hotel Group is seeking a night receptionist to ensure smooth operation and the highest level of guest service across the hotel at night. You will handle guest relations, safety duties, run night audit reports, supervise the night porter and support meeting-room setups, contributing to the efficient running of the hotel and a welcoming overnight experience.

Previous nights or hotel reception experience is essential; two years in customer-facing roles is preferred, with Opera knowledge