Assistant Night Manager

Recruit Genie; Hyndburn, Accrington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Meals on duty

Uniform with laundry

Employee discounts

Development support

Job summary

Recruit Genie is seeking an Assistant Night Manager to support the Night Manager and lead the overnight Front Office and hotel operations. You will be the senior on duty two nights a week, handling guest issues, supervising the night team, and ensuring service standards stay high throughout the night.

This role is ideal for experienced Night Auditors or Front Desk professionals ready for the next step, with training provided on night audit procedures and hotel systems.

Qualifications

• Experience in hotel night roles such as Night Auditor or Reception Supervisor.
• Ability to lead the overnight team and own the shift.
• Strong communication and guest service skills.
• Knowledge of night audit procedures; training provided if needed.
• Calm under pressure and reliable.

Responsibilities

• Deputise for the Night Manager during rest days.
• Oversee overnight front office and hotel operations.
• Perform and supervise night audit and reports.
• Manage guest arrivals, departures, requests, and complaints.
• Conduct nightly safety, security, and fire checks.
• Coordinate with housekeeping and maintenance; ensure smooth ops.
• Ensure clear handovers for morning team.

Skills

Leadership

Guest service

Communication

Problem-solving

Tools

Hotel systems

Job description

Are you ready to grow into a leadership role within hotel night operations? We’re seeking a dependable and motivated Assistant Night Manager to support and deputise for our Night Manager, ensuring excellent service and operational standards are maintained throughout the night.

Role Overview

As Assistant Night Manager, you will support the Night Manager and help lead the overnight Front Office and hotel operations team. You’ll act as the senior person on duty two nights per week when the Night Manager is off, handling guest issues, team supervision, safety, and night audits. This role is ideal for experienced Night Auditors or Front Desk professionals ready for the next step.

Key Responsibilities

• Deputise for the Night Manager on their rest days, taking full responsibility for hotel operations overnight.
• Support the Night Manager in overseeing the night team, maintaining service excellence across all front desk functions.
• Perform and supervise the night audit, ensuring financial accuracy and preparing key reports.
• Manage guest arrivals, departures, requests, and complaints in a professional and timely manner.
• Carry out nightly safety, security, and fire checks; report or address incidents as appropriate.
• Liaise with housekeeping and maintenance teams as needed to ensure smooth operations.
• Maintain clear handovers and reporting for the morning team.
• Uphold all health and safety, security, and brand standards throughout the shift.

What We’re Looking For

• Previous experience in a hotel night role (e.g. Night Auditor, Reception Supervisor).
• Strong leadership skills and confidence to take ownership of the shift.
• Excellent problem-solving, communication, and guest service skills.
• Sound knowledge of night audit procedures and hotel systems (training provided if needed).
• Calm under pressure, reliable, and professional at all times.
• Able to work overnight shifts including weekends and public holidays.

What We Offer

• Competitive salary plus overnight shift allowance.
• Clear progression pathway with learning and development support.
• Meals on duty and uniform with laundry service.
• Employee discounts on hotel stays, food and beverage, and services.
• A friendly and supportive team culture.