Overnight Duty Manager-Lilleshall National Sports Centre

Serco Limited; Shrewsbury; On-site; GBP 28,000; Full time

Job summary

A major leisure provider is seeking a Night Duty Manager to oversee operations at the Lilleshall National Sports Centre. The successful candidate will manage facility activities, ensuring high standards of safety and service. Responsibilities include leading a team, interacting with customers, and handling emergencies. Candidates should have prior experience in customer service, preferably within the leisure sector. This role offers excellent benefits including free gym membership and development opportunities.

Benefits

Free gym membership

Discounted access to classes and facilities

6% employer matched pension contribution

Life assurance up to 2x base salary

20 days annual leave plus public holidays

Qualifications

• Prior experience in a customer-facing role, ideally in leisure.
• Confident in leading a team by example.
• Ability to deliver safe and high-quality service.

Responsibilities

• Manage all facility operations during night shifts.
• Ensure customer safety and satisfaction.
• Oversee training and compliance protocols.

Skills

Customer service excellence

Team leadership

Conflict resolution

Education

First aid at work certificate (desirable)

Job description

Overview

Location: Lilleshall National Sports Centre

Job Type: Permanent, Full time

Working Hours: 39 hours per week, across Monday to Sunday nights with a 4 on / 4 off pattern

Salary: £27,595.59 per annum + excellent benefits

Lilleshall is one of Sport England's National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain's leading sports men and women. We are also a Conferencing and Event Centre, with a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days. Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and we are looking to recruit for Night Duty Manager to join our friendly and successful team.

In the role of the Night Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as a high priority.

The role involves a high level of customer interaction with high profile sport's governing bodies, other commercial and corporate organisations, as well as the deployment and supervision of the operational team, maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, cleaning, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

We share your passion for leisure, and we offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our leisure centres.

About You

The successful candidate will be a passionate and enthusiastic individual who, like the staff at Lilleshall, prides themselves on delivering the best service possible for visitors and goes the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the leisure industry.

It is desirable that you hold a first aid at work certificate; however this is not essential as full training will be provided.

If you feel you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Join Us

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What We Offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 20 days annual leave, 21 days after 1 year (pro rata) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that, in line with the company's policy, employees will have a DBS check where appropriate.

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