Overnight Community Host & Resident Concierge

Urbanbubble Ltd; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Folk is seeking a Front of House Nights host to be the welcoming face for residents overnight, ensuring a comfortable, safe and homely environment. You will balance hospitality with operational awareness, acting as a building ambassador and trusted point of contact during night hours.

In this role you’ll take ownership of resident queries, provide support when needed, and work with other teams to maintain the building’s ambience and safety through the night. A DBS check is required.

Qualifications

• Hospitality experience preferred.
• Night-time front of house experience is a bonus.
• Strong communication and guest service skills.

Responsibilities

• Be the warm, visible, approachable presence for residents and guests at night.
• Log and resolve resident queries, provide updates, escalate when needed.
• Maintain safety, cleanliness and presentation of shared spaces during night shifts.
• Complete thorough handovers to the day team with clear, actionable information.

Job description

Folk is seeking a Front of House Nights host to be the welcoming face for residents overnight, ensuring a comfortable, safe and homely environment. You will balance hospitality with operational awareness, acting as a building ambassador and trusted point of contact during night hours.

In this role you’ll take ownership of resident queries, provide support when needed, and work with other teams to maintain the building’s ambience and safety through the night. A DBS check is required.