Night Housing Concierge | Community Safety

Home Group Limited; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Instant pay access

Pension contribution matching

Job summary

Home Group Limited in the Greater London area is seeking a vigilant support role to help ensure safe, secure and pleasant residential settings for customers. You will patrol communal areas, assist visitors, and provide first-line support when other teams are unavailable.

Working a 37.5-hour week on a two-week rolling rota between 5pm and 6am, you may undertake night shifts and some daytime training sessions. DBS check is paid by us.

Qualifications

• Calm under pressure with great communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Job description

Home Group Limited in the Greater London area is seeking a vigilant support role to help ensure safe, secure and pleasant residential settings for customers. You will patrol communal areas, assist visitors, and provide first-line support when other teams are unavailable.

Working a 37.5-hour week on a two-week rolling rota between 5pm and 6am, you may undertake night shifts and some daytime training sessions. DBS check is paid by us.