Night Concierge & Community Experience Lead

Greystar Worldwide, LLC; London Borough of Croydon; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Night Concierge to ensure a smooth day-to-night transition and deliver an exceptional 24/7 resident experience. You will provide reception, safety support, and effective handovers to maintain high occupancy and service standards.

The role focuses on customer service, community engagement, incident logging, and safeguarding residents within the Croydon property. Training and adherence to health and safety policies are required.

Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively (e.g. guest procedures and out of hours check-in/out)
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then
• Investigating maintenance problems and finding solutions where possible, including basic lock and key issues, heating and radiator problems, power supply issues and leaks

Job description

Greystar Worldwide, LLC is seeking a Night Concierge to ensure a smooth day-to-night transition and deliver an exceptional 24/7 resident experience. You will provide reception, safety support, and effective handovers to maintain high occupancy and service standards.

The role focuses on customer service, community engagement, incident logging, and safeguarding residents within the Croydon property. Training and adherence to health and safety policies are required.