Night Host - Residential

Residential Living Recruitment; London Borough of Harrow; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

4 nights on / 4 nights off

8:00 PM - 8:00 AM shifts

Luxury residential environment

Zusammenfassung

Residential Living Recruitment seeks a Night Host for a prestigious luxury residential development in London. You will deliver front-of-house service, respond to resident inquiries, and help create a welcoming community atmosphere.

The role emphasizes hospitality, residents' comfort, and a proactive approach to problem-solving. No prior industry experience is required; a friendly personality and willingness to work night shifts are key.

Qualifikationen

• No prior industry experience required; friendly, proactive attitude.
• Excellent customer service mindset and ability to engage residents.
• Willingness to work night shifts and weekends as required.

Aufgaben

• Deliver warm, front-of-house service to residents, guests and visitors.
• Be the night point of contact, providing prompt, friendly assistance.
• Build relationships with residents and understand their needs and preferences.
• Handle inquiries, requests, feedback and concerns with empathy and solutions-focused approach.
• Support late-night arrivals, access queries, guest visits and other resident requests.
• Create a welcoming atmosphere and maintain a visible, professional presence.

Kenntnisse

Guest services

Interpersonal skills

Communication

Problem solving

Night shift reliability

Jobbeschreibung

We are looking for a warm, personable, and proactive Night Host e to join a prestigious luxury residential development in London.

This is an excellent opportunity for someone who genuinely enjoys working with people, creating memorable resident experiences, and being part of a vibrant residential community. If you have a natural talent for hospitality, a passion for exceptional customer service, and the confidence to take ownership of a building overnight, this could be the perfect next step in your career.

The role is much more than overseeing a building at night. From delivering a polished front-of-house experience and responding to resident enquiries to supporting community initiatives and helping organise resident events, you will contribute to creating a welcoming, engaging, and well-connected place to live.

Front of House & Resident Experience

• Deliver a warm, professional, and personable front-of-house service to residents, guests, and visitors.
• Act as a key point of contact throughout the night, ensuring residents receive prompt, friendly, and helpful assistance.
• Build positive relationships with residents and take the time to understand their needs, preferences, and expectations.
• Manage resident enquiries, requests, feedback, and concerns with confidence, empathy, and a solutions-focused approach.
• Assist with late-night arrivals, access queries, guest visits, and other resident requests.
• Create a welcoming atmosphere and ensure residents feel recognised, valued, and supported.
• Maintain a professional, approachable, and visible presence across reception and communal areas.

Community Engagement & Resident Events

• Support the planning, coordination, and delivery of resident events, social gatherings, and community activities.
• Help create opportunities for residents to connect, socialise, and feel part of a thriving residential community.
• Contribute ideas for engaging events and initiatives that enhance the overall resident experience.
• Promote upcoming events and communicate relevant information to residents.
• Work collaboratively with the wider team to deliver a consistent, high-quality lifestyle and hospitality offering.

Administration & Teamwork

• Maintain accurate incident reports, patrol logs, resident enquiry records, and shift handover notes.
• Ensure all resident requests and outstanding issues are communicated clearly to the incoming day team.
• Liaise with colleagues, contractors, and building management to help resolve issues efficiently.
• Follow up on outstanding matters to ensure residents receive a consistent and reliable service.
• Support the wider Resident Services team in maintaining the high standards expected within a luxury residential environment.

About You

No previous industry experience is needed — just a friendly personality, a proactive attitude, and a willingness to work night shifts.

We're looking for someone who genuinely enjoys working with people and takes pride in delivering excellent service. You'll be approachable, attentive, and full of initiative, with a natural ability to make residents feel welcome, valued, and at home.

Why Join?

This is an exciting opportunity to develop your career within the growing luxury co-living and build-to-rent sector, working within a premium residential development where hospitality, community, and service are at the heart of the resident experience.

You will benefit from:

• 4 nights on / 4 nights off shift pattern.
• Consistent 8:00 PM - 8:00 AM working hours.
• The opportunity to work within a high-end luxury residential envi