Outreach Support Worker

Peabody; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual holiday

Flexible benefits scheme

Up to 10% pension contribution

Family-friendly policies

Job summary

Peabody is seeking a full-time Outreach Support Worker to empower people in Chelmsford and Maldon to live independently and sustain their tenancies. You’ll deliver person-centred, flexible support, visit customers in their homes, and help them build essential life skills with a focus on independence.

You’ll help navigate welfare benefits, liaise with external agencies, and provide crisis intervention when needed, all while promoting empowerment and choice.

Qualifications

• You are a compassionate, proactive, and resilient individual with a passion for helping people.
• You can build strong relationships, communicate effectively, and adapt to diverse needs.
• You are highly organised and able to manage competing demands while working independently or in a team.

Responsibilities

• Visiting customers in their homes to help maintain tenancy and life skills.
• Assist with navigating welfare benefits, services, and confidence building.
• Coordinate with external agencies to ensure timely support.
• Provide crisis intervention with empathy and professionalism.

Skills

Compassionate

Proactive

Resilient

Strong communication

Organised

Teamwork

Flexible

Tools

Outlook

Word

Excel

Databases

Job description

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you passionate about supporting vulnerable people to live independently and sustain their tenancies? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this opportunity at Peabody could be the perfect role for you.

We’re looking for a full-time community based Outreach Support Worker to join our team, supporting vulnerable individuals across Chelmsford and Maldon areas across Essex.

Joining us as an Outreach Support Worker, you’ll provide both planned support and crisis intervention to individuals with a range of needs, helping them maintain their homes and build the skills required for independent living. You’ll work with customers across the community, delivering person-centred, flexible support tailored to their individual circumstances. You’ll work collaboratively with colleagues and partners, you’ll play a key role in creating a supportive, inclusive environment while contributing to the continuous development of services that meet the needs of our communities.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate. You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

What you’ll need

You’re a compassionate, proactive, and resilient individual who is passionate about helping people overcome challenges and achieve independence. You’re able to build strong relationships, communicate effectively, and adapt your approach to meet diverse needs.

You’re also highly organised, able to manage competing demands, and confident working both independently and as part of a team in a dynamic, person-focused environment. You will also have:

• Experience supporting vulnerable individuals, either professionally or through volunteering.
• A strong understanding of housing-related support and tenancy sustainment.
• Knowledge of welfare benefits, safeguarding, and health and safety relevant to vulnerable groups.
• Understanding of the challenges faced by individuals with complex needs, including mental health and substance use.
• Strong communication skills, with the ability to engage effectively with customers, colleagues, and stakeholders.
• Knowledge of statutory and voluntary sector services and how to access them.
• Good IT skills, including maintaining accurate electronic records using systems such as Outlook, Word, Excel, and databases.
• Ability to work flexibly, including evenings and weekends where required.
• A positive, approachable attitude with a “can-do” mindset.
• Holds a valid UK driving licence and has access to a vehicle

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution
• Family-friendly policies

Please read before applying

As an employer, Peabody does not provide sponsorship as a licensed UK employer.

The role requires an Enhanced DBS check and a full UK driving licence and access to your own car.

Interviews will be taking place in person on the 9th or 10th November at our Pitsea office