Outreach Support Worker

Peabody; Basildon; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days annual holiday

Flexible benefits scheme

Pension contribution up to 10%

Job summary

Peabody is seeking a part-time Outreach Support Worker in Basildon to empower vulnerable individuals by helping them build confidence, access services, and maintain tenancies. You’ll visit customers at home, assist with welfare benefits, and coordinate with external agencies.

A driving licence and DBS check are required for this independent role. Alongside flexible benefits, the role offers meaningful community impact and the chance to support people experiencing mental and physical health

Qualifications

• Experience in supportive roles (professional or voluntary).
• Experience with mental health, health-related, or employment challenges.
• Understanding housing support needs and welfare benefits.
• Ability to provide pre-tenancy advice and ongoing tenancy support.
• Clear communication and confident problem solving.
• Valid UK driving licence with access to a vehicle.
• Enhanced DBS check.

Responsibilities

• Visit customers in their homes to help maintain tenancies and develop life skills.
• Support customers with navigating welfare benefits and accessing services.
• Liaise with external agencies to ensure timely, appropriate support.
• Provide crisis intervention when needed with empathy and professionalism.

Skills

Communication

Empathy

Problem Solving

Independent Worker

Job description

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for a part-time Outreach Support Worker to join the team, supporting vulnerable individuals across Basildon - so a full UK driving licence and access to your own car is essential.

You’ll be helping people overcome challenges related to mental health, physical health, and employment. What your day might look like:

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate. You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution

Interviews will be held in person at our Pitsea office on the 16th November 2026.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer