Housing Support Worker

PEABODY COMMUNITY FOUNDATION; Basildon; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays (

Flexible benefits incl. healthcare

Pension contribution (up to 10%)

Life assurance (4x)

Training & apprenticeship机会

Two volunteering days/year

Regular supervision

Job summary

Peabody is seeking a proactive Housing Support Worker to assist adults experiencing homelessness in temporary accommodation in Basildon, Essex. This part-time role is 21 hours per week and focuses on tenancy support, advocacy, and practical guidance.

You will work with customers and partner agencies to develop support plans, maintain records, and help with move-ins and sign-ups. A caring, organised approach and good IT skills are essential.

Qualifications

• Experience in casework, tenancy support, advice or advocacy and similar support roles.
• Excellent communication and organisational skills with the ability to build relationships.
• Confidence using IT systems and maintaining accurate records.

Responsibilities

• Provide practical and emotional support to adults experiencing homelessness.
• Develop and review support plans and goals with customers.
• Work with partner agencies and local authorities to coordinate services.
• Maintain accurate records and case notes for each client.
• Support move-ins, sign-ups and low-level housing management tasks.

Skills

Casework

Tenancy support

Advice

Advocacy

Communication

Organisational skills

IT systems

Equality & inclusion

Job description

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Housing Support Worker

Vacancy Reference peabodygroup/TP/1232/1484

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Our Vacancy

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Homeless Adults Service | Basildon, Essex | Part-time, 21 hours per week

Are you passionate about helping people rebuild their lives through practical support and guidance?

We’re looking for a proactive and organised Housing Support Worker to support adults experiencing homelessness in temporary accommodation.

Please note: This is nota personal care role. We are seeking candidates with experience in casework, tenancy support, advice, advocacy, or similar support roles.

About the Role

You’ll work closely with customers to help them maintain their tenancy, develop independent living skills, and access the support they need. The role includes:

• Providing practical and emotional support.
• Developing and reviewing support plans and goals.
• Working with partner agencies, including health services and local authorities.
• Maintaining accurate records and case notes.
• Supporting move-ins, sign-ups, and other low-level housing management activities.

About You

We're looking for someone with experience in a casework, tenancy support, advice, advocacy, or similar support role, whether gained through paid or voluntary work. You'll have excellent communication and organisational skills, a positive and collaborative approach, and the ability to build effective relationships with customers and partner agencies. You should be confident using IT systems, maintaining accurate records, and managing a varied workload. A commitment to equality, diversity, and inclusion is essential, and knowledge of housing, welfare benefits, or homelessness services would be an advantage.

Knowledge of housing, welfare benefits, or homelessness services would be an advantage.

Travel Information: A driving licence is not essential; however, the service is not easily accessible by public transport. Please consider your travel arrangements before applying.

Why Join Peabody?

At Peabody, we live by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises,and Pull Together.

We offer:

• 25 days' annual leave plus bank holidays (pro rata).
• Flexible benefits including healthcare, dental cover, and lifestyle discounts.
• Up to 10% matched pension contribution.
• 4x life assurance.
• Ongoing training, development, and apprenticeship opportunities.
• Two paid volunteering days each year.
• Regular supervision and support.