(*) Outpatients Receptionist - Weekends

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Weekend Outpatients Receptionist to support the Booking & Reception Team. You will welcome patients, verify details, and manage appointments, working in a busy outpatient setting with NHS systems and a patient-focused approach.

The role requires good GCSE grades and experience with EPR/e-RS/PAS, and offers a pro‑rata weekend shift with potential for ongoing part‑time arrangements.

Qualifications

• GCSEs in Maths and English or equivalent.
• Knowledge of NHS systems (EPR, e-RS, PAS).
• Experience in customer/patient facing environments.

Responsibilities

• Welcome patients to the outpatient areas and verify information.
• Book and manage appointments; update computer systems accurately.
• Handle telephone queries and triage messages for staff.
• Work in the call centre speaking to patients about appointments, changes and cancellations.
• Record and pass on messages to appropriate staff promptly.
• Manage patient complaints in a courteous and professional manner.

Skills

EPR knowledge

e-RS

PAS

NHS experience

Customer/patient focus

Education

GCSE Maths

GCSE English

Job description

Mid and South Essex NHS Foundation Trust

(**) Outpatients Receptionist - Weekends

Closing date is 08 November 2026

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.

No Sponsorship is available for this role.

Main duties of the job

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
• Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

• Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent

Knowlwdge and Experience

• Good understanding of EPR, e-RS and PAS
• Understanding of the 18-week RTT legislation
• Experience working in a customer/patient focused environment
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro Rata for Part Time)