Outpatients Receptionist | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust welcomes applications for an Outpatients Receptionist. You will be the friendly first point of contact in the outpatient area, greeting patients, answering calls, booking appointments, and ensuring information is entered accurately in systems.

This busy role requires teamwork, attention to detail, and a commitment to professional patient care. You will handle enquiries, relay messages promptly, manage complaints when necessary, and contribute to a

Responsibilities

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Work in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
• Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Job description

Outpatients Receptionist | Mid and South Essex NHS Foundation Trust

Company:

Company: Southend University Hospital NHS Trust

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

No Sponsorship is available for this role.

Welcome patients to the outpatient areas.

Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.

Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.

Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.

Deal with patient complaints / challenging conversations when necessary.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting Outpatients Receptionist role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

This advert closes on Tuesday 10 Nov 2026