Outpatient Booking & Reception Administrator

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organised Outpatients Receptionist/Booking Clerk to join the Booking and Reception Team. You will be the first point of contact for patients, handle enquiries, book and manage appointments, and ensure accuracy across computer systems.

The role requires a proactive, customer-focused approach and the ability to work in a busy NHS environment. Applicants should have at least 2 GCSEs and be comfortable using EPR, e-RS and PAS.

Qualifications

• Good educational standard of at least 2 GCSEs (Maths/English or equivalent).
• Understanding of EPR, e-RS and PAS (patient administration systems).
• Experience in a customer/patient focused environment, preferably NHS.
• Knowledge of 18-week RTT legislation.

Responsibilities

• Welcome patients to outpatient areas.
• Check information with patients and ensure data accuracy in systems.
• Work in the call centre speaking to patients about appointments and changes.
• Pass messages to staff in a timely manner (in person, phone, email).
• Handle patient complaints professionally when needed.

Skills

Communication skills

Customer service

Teamwork

Education

GCSEs

Tools

EPR

e-RS

PAS

Job description

Mid and South Essex NHS Foundation Trust is seeking an organised Outpatients Receptionist/Booking Clerk to join the Booking and Reception Team. You will be the first point of contact for patients, handle enquiries, book and manage appointments, and ensure accuracy across computer systems.

The role requires a proactive, customer-focused approach and the ability to work in a busy NHS environment. Applicants should have at least 2 GCSEs and be comfortable using EPR, e-RS and PAS.