Outpatients Booking & Reception Coordinator

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is hiring a Booking and Reception Administrator for the Outpatients area in Chelmsford. You will be the first point of contact for patients, handling enquiries, greeting them, and supporting appointment bookings.

You will ensure accurate data on computer systems, manage call centre duties, and pass messages to the right staff promptly. A proactive, patient‑facing, detail‑oriented approach is essential.

Qualifications

• Good understanding of EPR, e-RS and PAS.
• Understanding of the 18-week RTT legislation.
• Experience working in a customer/patient focused environment.
• NHS experience is desirable.

Responsibilities

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure accuracy in computer systems.
• Work in the call centre handling appointment enquiries, changes and cancellations.
• Pass on messages to staff promptly via in person, phone or email.
• Handle patient complaints or difficult conversations when needed.

Skills

EPR/e-RS/PAS knowledge

RTT legislation understanding

Customer/patient oriented experience

NHS experience

Education

GCSEs (Maths/English) or equivalent

Job description

Mid and South Essex NHS Foundation Trust is hiring a Booking and Reception Administrator for the Outpatients area in Chelmsford. You will be the first point of contact for patients, handling enquiries, greeting them, and supporting appointment bookings.

You will ensure accurate data on computer systems, manage call centre duties, and pass messages to the right staff promptly. A proactive, patient‑facing, detail‑oriented approach is essential.