Outpatients Receptionist/Booking Clerk

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organised Outpatients Receptionist/Booking Clerk to join the Booking and Reception Team. You will be the first point of contact for patients, handle enquiries, book and manage appointments, and ensure accuracy across computer systems.

The role requires a proactive, customer-focused approach and the ability to work in a busy NHS environment. Applicants should have at least 2 GCSEs and be comfortable using EPR, e-RS and PAS.

Qualifications

• Good educational standard of at least 2 GCSEs (Maths/English or equivalent).
• Understanding of EPR, e-RS and PAS (patient administration systems).
• Experience in a customer/patient focused environment, preferably NHS.
• Knowledge of 18-week RTT legislation.

Responsibilities

• Welcome patients to outpatient areas.
• Check information with patients and ensure data accuracy in systems.
• Work in the call centre speaking to patients about appointments and changes.
• Pass messages to staff in a timely manner (in person, phone, email).
• Handle patient complaints professionally when needed.

Skills

Communication skills

Customer service

Teamwork

Education

GCSEs

Tools

EPR

e-RS

PAS

Job description

Mid and South Essex NHS Foundation Trust

Outpatients Receptionist/Booking Clerk

The closing date is 03 November 2026

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.

No Sponsorship is available for this role.

Main duties of the job

Welcome patients to the outpatient areas.

Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.

Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.

Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.

Deal with patient complaints / challenging conversations when necessary.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

Are you looking for an exciting Outpatients Receptionist role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

• Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent

Knowlwdge and Experience

• Good understanding of EPR, e-RS and PAS
• Understanding of the 18-week RTT legislation
• Experience working in a customer/patient focused environment
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro Rata for Part Time)