Outpatients & CDC Receptionist - Patient Care & Admin

NHS Jobs; Gloucester; Remote; GBP 23,000 - 28,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an efficient Receptionist for Outpatients & CDC to provide a friendly service to patients and visitors across three sites. You will be the first point of contact at the reception desk, handle bookings, questions, and vital appointment administration.

The role requires accurate data entry, coordination with radiology/clinical teams, and flexible working hours to meet service demands.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• NVQ in Administration Level 3.
• Experience dealing with members of the public.
• Knowledge of Trust policies and data protection act desirable.

Responsibilities

• Provide efficient and courteous reception to patients and visitors.
• Record patient attendance accurately and update Trust systems.
• Ensure timely and accurate updates of data in department records.
• Make follow-up appointments and related administration as required, with minimal supervision.
• Support nursing team with organisation of return transport for patients as needed.
• Maintain a smart, professional appearance and uphold Trust infection control policies.
• Be flexible with hours and cross-site support to cover service needs.
• Assist with training of new staff and ensure confidentiality is maintained.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Education

GCSE English & Maths

NVQ in Administration Level 3

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an efficient Receptionist for Outpatients & CDC to provide a friendly service to patients and visitors across three sites. You will be the first point of contact at the reception desk, handle bookings, questions, and vital appointment administration.

The role requires accurate data entry, coordination with radiology/clinical teams, and flexible working hours to meet service demands.