Patient Care Concierge & Scheduling Specialist

Medical Imaging Partnership; Brighton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Medical Imaging Partnership in Brighton is seeking a Receptionist to be the first point of contact for patients and visitors at the Brighton CDC and satellite sites. You will manage check-ins, appointment scheduling, phone inquiries, and essential admin workflows to ensure a welcoming patient journey while upholding GDPR and organisation standards.

The role requires delivering clear guidance on arrival, coordinating with clinical teams, and maintaining a tidy reception area to support efficient

Responsibilities

• Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS).
• Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation.
• Maintain a clean, professional, and welcoming reception area and waiting room environment.
• Manage inbound and outbound phone calls, handling inquiries promptly and professionally.
• Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow.
• Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes

Job description

Medical Imaging Partnership in Brighton is seeking a Receptionist to be the first point of contact for patients and visitors at the Brighton CDC and satellite sites. You will manage check-ins, appointment scheduling, phone inquiries, and essential admin workflows to ensure a welcoming patient journey while upholding GDPR and organisation standards.

The role requires delivering clear guidance on arrival, coordinating with clinical teams, and maintaining a tidy reception area to support efficient