CDC Receptionist: Patient Concierge & Admin Support

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is recruiting a Receptionist for the Community Diagnostic Centre (CDC). You will be the first point of contact for patients, visitors and colleagues, delivering a welcoming, efficient reception service and supporting the smooth running of the department.

Duties include patient check-in, appointment management, handling telephone enquiries, maintaining accurate records across digital systems and providing courteous support throughout the diagnostic

Qualifications

• GCSE English and Mathematics at Grade 4/C or above (or equivalent, including Functional Skills Level 2).
• Experience working with the public in a busy environment is essential.
• Previous healthcare, appointment booking or NHS systems experience would be advantageous.

Responsibilities

• Check-in patients and manage appointments.
• Handle telephone enquiries and maintain accurate patient records.
• Support patients throughout their diagnostic journey.
• Book and manage appointments, respond to enquiries and update Trust systems.
• Maintain reception areas and handle correspondence as part of the team.

Skills

Communication

Organisation

Customer service

Confidentiality

Empathy

Microsoft Office

Education

GCSE English and Maths (Grade 4/C or equivalent)

Tools

Microsoft Office

Job description

The Shrewsbury and Telford Hospital NHS Trust is recruiting a Receptionist for the Community Diagnostic Centre (CDC). You will be the first point of contact for patients, visitors and colleagues, delivering a welcoming, efficient reception service and supporting the smooth running of the department.

Duties include patient check-in, appointment management, handling telephone enquiries, maintaining accurate records across digital systems and providing courteous support throughout the diagnostic