Band 3 Outpatient Front of House Receptionist

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Out-patient Front of House Receptionist to support the Out-patient department. You will provide a courteous reception service to patients and clinicians, and work closely with nursing and medical staff to book follow-up appointments.

You will be part of the outpatient team, ensuring a welcoming, professional service across multiple locations, with shifts 8am-4pm or 10am-6pm, Monday to Friday, to maintain high standards of patient care.

Qualifications

• Proven experience of working with the public in an administrative position.
• Excellent customer care in a busy, high-pressure environment.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy.

Responsibilities

• Provide courteous reception service to patients and clinicians.
• Manage booking of designated follow-up appointments.
• Work closely with nursing and medical staff to raise issues promptly.
• Book designated new and follow-up clinics and raise booking issues with supervisor.

Skills

Customer care

Communication

Interpersonal skills

Attention to detail

Job description

We are looking for an Out-patient Front of House Receptionist to support Out-patient department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.,

• To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
• To work closely with Supervisor, nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
• The post-holder will work as part of the Outpatient's team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients
• To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor , Service and medical staff to ensure patient care is not compromised.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy. Working shifts are 8am- 4pm and 10am-6pm - Monday to Friday.