Outpatient Services Lead — Patient Care & Operations

NHS Jobs; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Outpatients Administration Supervisor to oversee staff, ensuring courteous, professional and efficient patient interactions, and to support timely outpatient services.

You will manage data input/output in PAS and e-Referrals, monitor KPIs, and participate in service metric meetings. The role involves handling patient queries, confidentiality, and escalation per RTT pathway.

Qualifications

• Supervises staff to ensure courteous, professional and efficient patient interactions.
• Handles difficult patient queries and complaints with escalation as needed.

Responsibilities

• Input and extract patient information via PAS and e-Referrals systems.
• Maintain and analyse reports and KPIs to improve team performance.
• Record messages clearly and deliver promptly while maintaining patient confidentiality.
• Escalate capacity issues to Outpatients admin team and to service managers per RTT pathway.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Outpatients Administration Supervisor to oversee staff, ensuring courteous, professional and efficient patient interactions, and to support timely outpatient services.

You will manage data input/output in PAS and e-Referrals, monitor KPIs, and participate in service metric meetings. The role involves handling patient queries, confidentiality, and escalation per RTT pathway.