Outpatients Admin Team Lead - Flexible Working

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 42,000 - 54,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced Clinical Admin Team Leader for the Outpatients division, based at West Middlesex Hospital. You will lead a busy administrative team, manage workload, recruit and induct staff, and drive service standards to deliver safe, compassionate patient care.

The role requires strong line management, reporting, and a proactive approach to patient queries, complaints, and performance.

Qualifications

• Extensive staff management experience.
• Proven ability to organise workloads, recruit and induct staff.
• Strong customer service focus with excellent communication.
• Ability to prioritise, motivate, and develop team performance.
• Experience in outpatient administration is desirable.

Responsibilities

• Take overall responsibility for efficient running of the administrative function.
• Lead and support the Outpatients admin team and manage workload.
• Recruit, induct and develop staff; manage performance.
• Produce reports and monitor service delivery and performance.
• Handle complex patient queries and complaints in line with policy.
• Ensure adherence to Trust policies and SOPs; maintain safe patient records.

Skills

Staff management

Leadership

Customer service

Communication skills

Prioritisation

Team motivation

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced Clinical Admin Team Leader for the Outpatients division, based at West Middlesex Hospital. You will lead a busy administrative team, manage workload, recruit and induct staff, and drive service standards to deliver safe, compassionate patient care.

The role requires strong line management, reporting, and a proactive approach to patient queries, complaints, and performance.