Outpatient Pathway Admin Coordinator

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an organised administrator to join the Outpatient team. You will coordinate new and follow-up appointments, register referrals, and scan documents to keep the patient pathway smooth and on track.

You will be the friendly voice on the phone, handle appointment queries with care, ensure data accuracy across IPM and Mediviewer, and support the overall outpatient booking process with precise, confidential service.

Qualifications

• Excellent organisation and ability to manage multiple tasks.
• Strong communication and telephone manner with patients and colleagues.
• Accurate data entry and high attention to data quality.
• Experience using NHS IT systems such as IPM and Mediviewer is desirable.

Responsibilities

• Coordinate new and follow-up outpatient appointments with precision.
• Register referrals and scan documents to IPM/Mediviewer.
• Handle appointment queries via phone with a courteous approach.
• Maintain data quality and confidentiality across systems.
• Support the end-to-end outpatient booking process.

Skills

Organised

Proactive

Communication

Data entry

Telephone manner

Attention to detail

Tools

IPM system

Mediviewer

Trust IT systems

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking an organised administrator to join the Outpatient team. You will coordinate new and follow-up appointments, register referrals, and scan documents to keep the patient pathway smooth and on track.

You will be the friendly voice on the phone, handle appointment queries with care, ensure data accuracy across IPM and Mediviewer, and support the overall outpatient booking process with precise, confidential service.