Patient Pathway Co-ordinator

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an Outpatient Assistant to provide high-quality administrative support across outpatient services in Bedfordshire. You will help ensure accurate bookings, data entry, and timely coordination with clinic teams, while upholding Government Access Targets.

Working with electronic Referral System (eRS), you will maintain clear appointment processes and ensure patient data is accurate and up-to-date across systems.

Qualifications

• Experience in administrative/clerical roles.
• Familiar with patient record systems/databases.
• Strong keyboard and IT skills; experience managing databases.

Responsibilities

• Coordinate clinic schedules using the electronic Referral System (eRS).
• Collect, input and maintain patient data across computerised systems.
• Ensure outpatient bookings are accurate, timely and aligned with Government Access Targets.

Skills

Administrative experience

Patient records/databases

Keyboard & IT skills

Organisation & deadlines

Interpersonal & communication

Adaptability & dependability

Job description

The post holder will play a key role in supporting the smooth and efficient running of outpatient services by delivering high‑quality administrative support. Working at the heart of the patient pathway, they will manage a variety of tasks that ensure outpatient bookings are accurate, timely, and aligned with Government Access Targets.

A central part of the role involves using the electronic Referral System (eRS) to coordinate clinic schedules and maintain clear, well‑organised appointment processes. The post holder will be responsible for collecting, entering, and updating essential patient data within computerised systems, ensuring that all information is accurate, complete, and up to date.

This position requires strong attention to detail, excellent organisational skills, and a commitment to providing a reliable and efficient service that supports both patients and clinical teams.

The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.

Essential Skills And Experience

• Previous administrative/clerical experience
• Knowledge of patient record systems/databases with proven experience
• Excellent keyboard and IT skills, including experience of maintaining and administering databases
• Strong organisational skills, with the ability to meet deadlines and work independently
• Well-developed interpersonal and communication skills, with a positive and professional approach at all levels
• Dependable, with a flexible attitude to work and the ability to adapt to service needs

Desirable

• Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway
• Previous experience within healthcare services

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

For further details / informal visits contact: Name: Emma Adams Job title: Outpatient Assistant Service Manager Email address: [e-mail] Telephone number: 01234 730406