Outpatient Scheduling Specialist (Cerner/ERS) – 12m Contract

West Hertfordshire Teaching Hospitals NHS Trust; Norwich; On-site; GBP 26,000 - 34,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking an efficient administrator to coordinate Outpatient booking and ERS/Cerner tasks. The role focuses on scheduling first appointments, maintaining data quality, and ensuring confidentiality for vulnerable patients in a demanding outpatient environment.

The post emphasizes professional communication, robust IT skills, and the ability to work across multiple departments, with core hours from 8 am to 4 pm and potential involvement in service

Qualifications

• Excellent communication and professional conduct when dealing with patients.
• Strong organisational skills with IT proficiency to handle multiple systems.
• Ability to attend meetings and meet deadlines in a busy outpatient setting.

Responsibilities

• Provide efficient Outpatient booking service in line with national and local timeframes.
• Develop and maintain relationships with Outpatient Bookings, Call Centre and reception teams.
• Ensure understanding and dissemination of Booking policies and SOPs across teams.

Skills

Communication skills

Organisational skills

IT skills

Line management experience

Tools

Cerner

ERS

Job description

West Hertfordshire Teaching Hospitals NHS Trust is seeking an efficient administrator to coordinate Outpatient booking and ERS/Cerner tasks. The role focuses on scheduling first appointments, maintaining data quality, and ensuring confidentiality for vulnerable patients in a demanding outpatient environment.

The post emphasizes professional communication, robust IT skills, and the ability to work across multiple departments, with core hours from 8 am to 4 pm and potential involvement in service