Outpatient Scheduling Specialist

Cleveland Clinic; City Of London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension (double-matched)

Private Medical & Dental Insurance

Life Assurance

Cycle to Work

Wellbeing support

Earned Wage Access

Employee discounts

Job summary

Cleveland Clinic London is seeking an experienced outpatient scheduling coordinator to manage bookings and patient data in a busy hospital setting. You will act as the first point of contact for outpatient enquiries, ensuring accurate demographic and financial data collection.

The role requires excellent communication, adaptability, and the ability to work both in a team and independently. Full-time, fixed-term contract (12 months) with a salary starting at £27,007.50 and rising to £28,500 on

Qualifications

• Experience in a healthcare setting or contact centre is essential.
• Excellent communication and customer service skills are required.
• Able to work effectively in a team and independently.
• Proven ability to handle high-volume outpatient bookings.
• Proficiency with hospital scheduling software and MS Office is preferred.

Responsibilities

• Coordinate outpatient scheduling to ensure efficient, customer-focused service.
• Contact patients to complete registration data and schedule appointments within set timeframes.
• Collect accurate demographic and financial information prior to visits.
• Liaise with insurers to obtain necessary authorisations and advise on costs.

Skills

Healthcare experience

Customer service

Communication

Team player

Tools

Microsoft Office

Excel

Word

Job description

Cleveland Clinic London is seeking an experienced outpatient scheduling coordinator to manage bookings and patient data in a busy hospital setting. You will act as the first point of contact for outpatient enquiries, ensuring accurate demographic and financial data collection.

The role requires excellent communication, adaptability, and the ability to work both in a team and independently. Full-time, fixed-term contract (12 months) with a salary starting at £27,007.50 and rising to £28,500 on