Outpatient Records & RTT Coordinator

University Hospitals of Derby and Burton NHS Foundation Trust; Waingroves; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an Outpatient Administration Officer to deliver professional outpatient reception and administrative services. You will work with multidisciplinary teams to support patient care, ensuring accurate health records and compliant data across PAS, SystmOne, and RTT processing.

The role emphasizes managing referrals and clinical documentation, maintaining record accuracy, and upholding information governance standards.

Qualifications

• Good written communication on application form.
• Ability to communicate across different staff groups both verbally and in writing.
• Experience in a patient facing/customer service environment.
• Demonstrates a good standard of education in English and Maths (GCSE/O Level).

Responsibilities

• Record 18-week RTT end dates on SystmOne and Lorenzo.
• Scan and upload new referrals to CITO and maintain PAS documentation.
• Retrieve, file and track patient case notes; ensure availability when transferring departments.
• Prepare and maintain case notes per Trust policies for scanning and storage.
• Review case note attendance histories and patient record status for retention/destruction decisions.
• Respond to telephone and face-to-face enquiries professionally and promptly.
• Support efficient management of patient records for quick identification and retrieval.
• Undertake cross-site working across Derbyshire community locations as required.

Skills

Written communication

Verbal communication

Customer service

Teamwork

Education

English and Maths GCSE/O Level

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an Outpatient Administration Officer to deliver professional outpatient reception and administrative services. You will work with multidisciplinary teams to support patient care, ensuring accurate health records and compliant data across PAS, SystmOne, and RTT processing.

The role emphasizes managing referrals and clinical documentation, maintaining record accuracy, and upholding information governance standards.