Outpatient Administration Assistant - Flexible Hours

Transformation Unit; East Midlands; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking Outpatient Administration staff for the Royal Derby Hospital. Roles are 37.5 hours per week, Mon–Fri, 08:00–18:00. Candidates should have administration or customer service experience and be IT literate (Word/Excel).

The Trust promotes inclusion and offers flexible working options and a comprehensive benefits package. Closing date is 8 November 2026 with interviews on 19 November 2026.

Qualifications

• Good standard of English GCSE or equivalent
• Previous customer care experience
• Must be IT Literate to include word and excel or other experience
• A recent knowledge and understanding of administrative procedures
• An understanding of the 18 week RTT process
• Knowledge of the Trust Patient Access Policy

Responsibilities

• We currently have vacancies within our Outpatient Administration teams at the Royal Derby Hospital.
• Our posts are 37.5 hours per week, Mon - Fri between 08:00 - 18:00.
• You will have a background in administration or customer service, a good telephone manner and have attention to detail.
• You will strive to have the desire to work in the NHS to support delivering great patient care.
• You will be expected to work flexibly to meet the needs of our services.

Skills

Customer care experience

IT literate (Word/Excel)

Administrative procedures

18 week RTT process

Trust Patient Access Policy knowledge

Education

English GCSE or equivalent

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking Outpatient Administration staff for the Royal Derby Hospital. Roles are 37.5 hours per week, Mon–Fri, 08:00–18:00. Candidates should have administration or customer service experience and be IT literate (Word/Excel).

The Trust promotes inclusion and offers flexible working options and a comprehensive benefits package. Closing date is 8 November 2026 with interviews on 19 November 2026.