Outpatient Admin & Records Specialist (Hybrid)

UHDB; Waingroves; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an Outpatient Administration Officer to provide a professional outpatient reception and admin service. You will support health records, manage referrals, and maintain patient information across PAS systems with attention to governance standards.

The role requires effective communication with clinical and non-clinical staff, and may involve cross-site working across Derbyshire locations.

Qualifications

• Good written communication on application form.
• Ability to communicate across different staff groups, both verbally and in writing.
• Experience in patient-facing/customer service environment is desirable.

Responsibilities

• Record 18-week RTT end dates on SystmOne and Lorenzo.
• Scan and upload referrals to PAS/CITO, maintain document accuracy.
• Maintain and retrieve patient case notes; ensure proper storage and disposal.
• Sort and prepare records for scanning, ensure records are searchable across systems.
• Ensure compliance with information governance and data standards.

Skills

Written communication

Cross-team communication

Education

English & Maths at GCSE/O level

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an Outpatient Administration Officer to provide a professional outpatient reception and admin service. You will support health records, manage referrals, and maintain patient information across PAS systems with attention to governance standards.

The role requires effective communication with clinical and non-clinical staff, and may involve cross-site working across Derbyshire locations.