Outpatient Receptionist - Welcoming Patient Flow (Band 3)

Transformation Unit; Epsom; À distance; GBP 31 000 - 32 000; Plein temps

Résumé du poste

Epsom and St Helier University Hospitals NHS Trust is seeking an Outpatient Receptionist (Band 3) to provide a professional, welcoming reception and administrative service in outpatient clinics at Epsom Hospital.

You will greet patients, manage appointments, respond to enquiries, and support patient flow while ensuring confidentiality and compliance with NHS policies. The role emphasizes customer service and clear communication in a busy setting.

Qualifications

• Customer service experience required.

Responsabilités

• Provide a welcoming, professional and efficient reception service for outpatient patients.
• Ensure patient information is accurate and up to date.
• Manage patient appointments, clinic lists and waiting areas, supporting efficient patient flow.
• Respond to patient queries and provide appropriate information or signposting.
• Liaise with clinical and administrative teams to support the smooth running of outpatient clinics.
• Maintain accurate patient records and undertake relevant administrative duties in line with NHS policies and procedures.
• Escalate issues appropriately, supporting patient safety, confidentiality and a positive patient experience.

Connaissances

Customer Service

Well organised and logical

Able to work without direct supervison

Good interpersonal and communication

Description du poste

Epsom and St Helier University Hospitals NHS Trust is seeking an Outpatient Receptionist (Band 3) to provide a professional, welcoming reception and administrative service in outpatient clinics at Epsom Hospital.

You will greet patients, manage appointments, respond to enquiries, and support patient flow while ensuring confidentiality and compliance with NHS policies. The role emphasizes customer service and clear communication in a busy setting.