Part-Time ED Receptionist & Admin

Transformation Unit; Epsom; Remote; GBP 31,000 - 32,000; Part time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking an Emergency Department Receptionist/Administrator (Band 3) on a part-time, fixed-term basis for 12 months. The role requires flexible, enthusiastic staff to cover a 24/7 rota with a minimum 15 hours per week.

Responsibilities include answering calls, coordinating patient appointments, and handling enquiries in a busy ED environment, contributing to efficient patient flow and high-quality care at Epsom Hospital.

Qualifications

• GCSE English grade C or higher.
• NVQ Level 2 in Business Admin or Customer Care.
• ECDL qualification.

Responsibilities

• Answering telephone queries.
• Scanning and dealing with queries from relatives and patients.
• Contacting patients for medical SDEC clinic to arrange appointments.

Skills

Telephone etiquette

Interpersonal skills

Customer care

Teamwork

Handling difficult situations

Education

GCSE English C or above

NVQ 2 Business Admin or Customer Care

ECDL

Tools

iPM

iCM

Job description

Epsom and St Helier University Hospitals NHS Trust is seeking an Emergency Department Receptionist/Administrator (Band 3) on a part-time, fixed-term basis for 12 months. The role requires flexible, enthusiastic staff to cover a 24/7 rota with a minimum 15 hours per week.

Responsibilities include answering calls, coordinating patient appointments, and handling enquiries in a busy ED environment, contributing to efficient patient flow and high-quality care at Epsom Hospital.