SWLEOC Outpatient Receptionist

Transformation Unit; Epsom; Remote; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking an Outpatient Receptionist (Band 3) to provide a professional, welcoming reception and administrative service in outpatient clinics at Epsom Hospital.

You will greet patients, manage appointments, respond to enquiries, and support patient flow while ensuring confidentiality and compliance with NHS policies. The role emphasizes customer service and clear communication in a busy setting.

Qualifications

• Customer service experience required.

Responsibilities

• Provide a welcoming, professional and efficient reception service for outpatient patients.
• Ensure patient information is accurate and up to date.
• Manage patient appointments, clinic lists and waiting areas, supporting efficient patient flow.
• Respond to patient queries and provide appropriate information or signposting.
• Liaise with clinical and administrative teams to support the smooth running of outpatient clinics.
• Maintain accurate patient records and undertake relevant administrative duties in line with NHS policies and procedures.
• Escalate issues appropriately, supporting patient safety, confidentiality and a positive patient experience.

Skills

Customer Service

Well organised and logical

Able to work without direct supervison

Good interpersonal and communication

Job description

Employer Epsom and St Helier University Hospitals NHS Trust Employer type NHS Site SWLEOC Epsom Hospital Town Epsom Salary £30,630 - £32,346 p.a incl of HCAS Salary period Yearly Closing 03/11/2026 23:59

SWLEOC Outpatient Receptionist

Band 3

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The Outpatient Receptionist will provide a professional, welcoming and efficient reception and administrative service to patients, visitors and clinical teams. The postholder will support the smooth running of outpatient clinics by greeting patients, managing appointments, responding to telephone and face-to-face enquiries, maintaining accurate patient information and supporting effective patient flow.

The role requires excellent communication and organisational skills, attention to detail and the ability to work effectively within a busy multidisciplinary environment. The postholder will contribute to delivering a high-quality patient experience while ensuring confidentiality, data protection and relevant NHS policies and procedures are consistently maintained.

Main duties of the job

• Provide a welcoming, professional and efficient reception service for outpatient patients.
• Ensure patient information is accurate and up to date.
• Manage patient appointments, clinic lists and waiting areas, supporting efficient patient flow.
• Respond to patient queries and provide appropriate information or signposting.
• Liaise with clinical and administrative teams to support the smooth running of outpatient clinics.
• Maintain accurate patient records and undertake relevant administrative duties in line with NHS policies and procedures.
• Escalate issues appropriately, supporting patient safety, confidentiality and a positive patient experience.

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person specification

Experience

• Customer Service

Skills

• Well organised and logical
• Able to work without direct supervision
• Good interpersonal and communication skills

Personal

• Calm and able to work under pressure
• Initiative
• Flexible/adaptable

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.