Frontline ED Receptionist & Admin (Part-Time)

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 31,000 - 32,000; Part time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking an Emergency Department Receptionist/Administrator (Band 3) on a fixed-term 12-month contract. The role is part-time with a minimum of 15 hours weekly, covering a 24/7 rota including days, evenings, nights and weekends.

Salary £30,630–£32,346 pro-rata per year. Shifts and duties include telephone queries, patient administration, and arranging SDEC appointments; a supportive team environment and NHS values are emphasised.

Qualifications

• GCSE English at grade C or above or equivalent.
• NVQ level 2 in Business Admin or Customer Care or equivalent.
• ECDL qualification or equivalent IT literacy.
• Experience in reception/customer care duties in a healthcare setting is desirable.
• Experience of patient administration work in a healthcare setting is desirable.
• Experience in ED/healthcare setting is advantageous.
• Good interpersonal and customer care skills; able to handle difficult situations calmly.

Responsibilities

• Answering telephone queries.
• Scanning and handling queries from relatives and patients.
• Contacting patients to arrange appointments for SDEC clinic.

Skills

Interpersonal skills

Customer service

Dealing with difficult situations

Medical terminology

Teamwork

Working under pressure

iPM

iCM

Education

GCSE English (Grade C or above)

NVQ level 2 in Business Admin or Customer Care

ECDL

Tools

iPM

iCM

Job description

Epsom and St Helier University Hospitals NHS Trust is seeking an Emergency Department Receptionist/Administrator (Band 3) on a fixed-term 12-month contract. The role is part-time with a minimum of 15 hours weekly, covering a 24/7 rota including days, evenings, nights and weekends.

Salary £30,630–£32,346 pro-rata per year. Shifts and duties include telephone queries, patient administration, and arranging SDEC appointments; a supportive team environment and NHS values are emphasised.