ED Receptionist / Administrator

Transformation Unit; Epsom; Remote; GBP 31,000 - 32,000; Part time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking an Emergency Department Receptionist/Administrator (Band 3) on a part-time, fixed-term basis for 12 months. The role requires flexible, enthusiastic staff to cover a 24/7 rota with a minimum 15 hours per week.

Responsibilities include answering calls, coordinating patient appointments, and handling enquiries in a busy ED environment, contributing to efficient patient flow and high-quality care at Epsom Hospital.

Qualifications

• GCSE English grade C or higher.
• NVQ Level 2 in Business Admin or Customer Care.
• ECDL qualification.

Responsibilities

• Answering telephone queries.
• Scanning and dealing with queries from relatives and patients.
• Contacting patients for medical SDEC clinic to arrange appointments.

Skills

Telephone etiquette

Interpersonal skills

Customer care

Teamwork

Handling difficult situations

Education

GCSE English C or above

NVQ 2 Business Admin or Customer Care

ECDL

Tools

iPM

iCM

Job description

Main area Administration Grade Band 3 Contract Fixed term: 12 months (This is to cover a secondment) Hours 30 hours per week (Part time Hours/Week (minimum 15 hours)) Job ref 343-8266593-MT

Employer Epsom and St Helier University Hospitals NHS Trust Employer type NHS Site Epsom ED Town Epsom Salary £30,630 - £32,346 Pro-rata pa inc HCAS (Outer) Salary period Yearly Closing 03/11/2026 23:59

Band 3

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Emergency Department Receptionist/Administrator(Band 3)

Are you looking for a new challenge?

We are currently seeking flexible, enthusiastic part-time staff to join our friendly team for a fixed term of 12 months. We are seeking people who are looking for a minimum of 15 hours per week. The successful applicant will be expected to cover a variety of shifts over a 24-hour, 7 days a week, 365 days a year period.

The shift times are currently - 07:30 to 17:00, 08:00 to 18:00, 08:00 to 16:00, 16:00 to 00:00, 17:00 to 22:00, 18:00 to 23:00, 22:00 to 06:00 and 23:00 to 07:30.

The current vacancies are mainly for days, evenings, nights and weekends

Weekends, nights and bank holidays are part of our 24-hour rota within our busy Emergency Department and Urgent Treatment Centre at Epsom Hospital.

This is an exciting opportunity to support front-line care in our local community.

Main duties of the job

Main responsibilities include:

• Answering telephone queries
• scanning, dealing with queries from relatives and patients
• Contacting patients for medical SDEC clinic to arrange appointments

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Person specification

Education & Qualifications

• GCSE or equivalent in English Grade C or above
• NVQ level 2 Buisness Admin or Customer Care
• ECDL

Experience

• Experience in reception/customer care duties
• Experience of patient administration work in a healthcare setting
• Previous experience in a ED/ healthcare setting

Skills & Knowledge

• Good interpersonal and customer care skills and dealing with difficult situations
• Knowledge of service provision including the pathway of care
• Basic understanding of medical terminology
• Working knowledge of iPM and iCM

Personal Attributes

• Works well in a team and is willing to share responsibility
• Able to work under pressure

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.