Outpatient Receptionist: Caring Front Desk & Admin

The Hillingdon Hospitals NHS Foundation Trust; North Hillingdon; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an experienced receptionist for the Outpatient service, working across Hillingdon Hospital and Mount Vernon Outpatient service. The role supports patient journeys, handles clerical duties, manages telephone queries with courtesy, and prepares medical records for consultations.

Staff pride themselves on caring, professional, and welcoming service. Applicants should have reception experience in outpatient settings; familiarity with NHS IT

Qualifications

• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft Office.

Responsibilities

• To work as part of the outpatient team across various locations.
• To perform supporting clerical duties to ensure smooth patient journey within Outpatients and to ensure clinics are cashed up promptly.
• To deal with telephone queries in a polite and professional manner and to follow up on any associated actions accordingly.
• Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.

Skills

Reception experience

Outpatients setting

Customer care

Microsoft Office

Tools

Microsoft Office

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking an experienced receptionist for the Outpatient service, working across Hillingdon Hospital and Mount Vernon Outpatient service. The role supports patient journeys, handles clerical duties, manages telephone queries with courtesy, and prepares medical records for consultations.

Staff pride themselves on caring, professional, and welcoming service. Applicants should have reception experience in outpatient settings; familiarity with NHS IT