Outpatients Receptionist

The Hillingdon Hospitals NHS Foundation Trust; North Hillingdon; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an experienced receptionist for the Outpatient service, working across Hillingdon Hospital and Mount Vernon Outpatient service. The role supports patient journeys, handles clerical duties, manages telephone queries with courtesy, and prepares medical records for consultations.

Staff pride themselves on caring, professional, and welcoming service. Applicants should have reception experience in outpatient settings; familiarity with NHS IT

Qualifications

• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft Office.

Responsibilities

• To work as part of the outpatient team across various locations.
• To perform supporting clerical duties to ensure smooth patient journey within Outpatients and to ensure clinics are cashed up promptly.
• To deal with telephone queries in a polite and professional manner and to follow up on any associated actions accordingly.
• Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.

Skills

Reception experience

Outpatients setting

Customer care

Microsoft Office

Tools

Microsoft Office

Job description

We are seeking an experienced receptionist to join our friendly and professional Outpatient service. Working across both sites, Hillingdon Hospital and Mount Vernon Outpatient service is a busy and friendly place to work; it is across seven areas and applicants will rotate between all outpatient areas as required Our local patient surveys and friends and family test praise our reception staff as being caring, professional and welcoming. Our services cover the full spectrum of clinics including minor surgery, medical, surgical clinics. Working with us offers experience in developing customer care skills, working with a multi-disciplinary team, multi-cultural patient group and offers training in relevant IT systems., 1. To work as part of the outpatient team, the post holder will be involved with reception duties across various locations. 2. To perform supporting clerical duties to ensure smooth patient journey within Outpatients and to ensure clinics are cashed up promptly. 3. To deal with telephone queries in a polite and professional manner and to follow up on any associated actions accordingly. 4. Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.

• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft office.
• The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.