Outpatients Receptionist

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bedford Hospitals NHS Foundation Trust is seeking an Outpatient Reception Administrator to provide frontline administrative support in the department. You will welcome patients and visitors, book outpatient appointments, and ensure medical notes and documentation are prepared and available for all clinics.

You will work as part of a team with strong interpersonal, keyboard and data-entry skills, maintain a well‑presented reception area, and handle calls professionally.

Qualifications

• Experience in a similar admin/clerical role.
• Knowledge of patient record systems/databases.
• Experience in healthcare services preferred.
• Ability to work as part of a team with good communication.

Responsibilities

• Welcome patients and visitors to the department.
• Book outpatient appointments for clinics.
• Ensure medical notes and documentation are prepared and available.
• Answer the telephone for internal and external callers.
• Arrange patient transport as required.
• Maintain a well-presented, welcoming Reception area.

Skills

Front desk administration

Interpersonal skills

Keyboard skills

Data entry

Telephone handling

Tools

Patient information system

Job description

Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will embody the THRIVE values and will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services., The post holder will have day to day responsibility for the administration of the relevant Patient Information system and the Reception area. They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient appointments, ensuring medical notes and appropriate documentation is prepared and available for all clinics, answering the telephone to both internal and external callers and arrange patient transport as required. You will need to be physically fit and able to lift. This is a busy area with a high throughput of work and staff are required to work efficiently as part of a team whilst maintaining courtesy, tact and diplomacy at all times. All team members are expected to work in all areas of the Trust. Ensure that the Reception area is well maintained and welcoming at all times. Well-developed Interpersonal skills - able to converse in a positive manner at all levels. Be dependable with a flexible attitude to work and able to work on your own initiative. You must possess strong organisational skills, be able to deliver objectives within an agreed timeframe, excellent people and communication skills to maintain effective communication links, and have a flexible approach to the evolving needs of the service. It is essential that you possess excellent keyboard skills and experience of administering data bases. Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.