Outpatient Receptionist

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Slough is seeking a proactive Band 2 Receptionist to join their Outpatients Department. The successful candidate will be the first point of contact for patients, ensuring a smooth and professional service. Applicants should possess relevant administrative experience and good IT skills. The role offers opportunities for ongoing development in a supportive team environment.

Benefits

Comprehensive training

Ongoing development opportunities

Supportive team environment

Qualifications

• Previous administrative experience is essential.
• Experience dealing with the public/customer service is preferred.
• Must comply with confidentiality protocols.

Responsibilities

• Greet every patient in a pleasant, professional and calm manner.
• Ensure clinic outcomes, including attendance and pathway status are recorded.
• Maintain strict confidentiality at all times.

Skills

Good IT skills - Microsoft packages including Outlook, Word, and Excel

Good administrative skills, organised and methodical

Good verbal and written communication skills

Knowledge of the NHS

Knowledge/use of EPIC

Education

GCSE or NVQ Level 2 Maths & English or equivalent

Job description

Are you an enthusiastic and organised individual looking to make a real difference every day? Our welcoming Outpatients Department at Wexham Park Hospital is seeking a proactive Band 2 Receptionist to become a valued part of our friendly, multidisciplinary team.

In this key front-of-house role, you’ll be the first point of contact for our patients, helping us deliver a smooth, professional, and compassionate service. Previous administrative experience is essential, and you’ll also need the flexibility to work varied hours in line with service needs.

In return, we offer:? Comprehensive training to support you in your role? Ongoing development opportunities? A full corporate induction programme when you join the Trust? A supportive team environment where your contribution truly matters

If you’re motivated, people-focused, and ready to grow in a rewarding NHS role, we’d love to hear from you!

Main duties of the job

• To greet every patient in a pleasant, professional and calm manner, directing the patient within the correct location within Outpatients.
• Complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
• To ensure that clinic outcomes, including attendance, DNA's and their pathway status are recorded.
• To be responsible for ensuring at the end of each outpatient session all clinics are closed and all requested workorders are completed.
• To adhere to the Trust values.
• To assist with the collection of Friends and Family surveys.
• To assist with changes to workflows with new I.T. systems when implemented.
• To be able to prioritise and demonstrate good time management.To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
• To ensure strict confidentiality is maintained at all times in respect of what is recorded on patient records.
• To be adaptable and open to change.To be multi-skilled in your working role as you may be expected to work across all outpatient reception locations currently under the Outpatient Directorate.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person Specification

Qualifications

• GCSE or NVQ Level 2 Maths & English or equivalent.

Skills

• Good IT skills - Microsoft packages including Outlook, Word, and Excel.
• Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
• Good attendance and timekeeping.
• Good verbal and written communication skills.
• Knowledge of the NHS.
• Knowledge/use of EPIC.

Experience

• Dealing with the public/customer service.
• Previous clerical experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.