Outpatient Patient Administrator - Flexible Hours

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Chelsea and Westminster Hospital NHS Foundation Trust in Isleworth is seeking a friendly, self-motivated Patient Administrator (Outpatients) to provide a comprehensive, patient-focused administrative service within the outpatient team.

The role requires NHS administrative experience, excellent communication and customer service skills, and the ability to work calmly in a busy environment while supporting patients, doctors and colleagues.

Qualifikationen

• Experience of providing high level customer care in NHS or healthcare setting.
• Excellent communication and customer service skills.

Aufgaben

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to trust-wide SOPs and policies developed for clinical administrative processes and participate in their development.
• Provide cover across the POD as and when required.
• Provide an excellent standard of service to patients at all times.
• Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly.
• Book patients into clinics on the day where appropriate.
• Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face.

Kenntnisse

Customer service

Communication

Administrative support

Jobbeschreibung

Chelsea and Westminster Hospital NHS Foundation Trust in Isleworth is seeking a friendly, self-motivated Patient Administrator (Outpatients) to provide a comprehensive, patient-focused administrative service within the outpatient team.

The role requires NHS administrative experience, excellent communication and customer service skills, and the ability to work calmly in a busy environment while supporting patients, doctors and colleagues.