Outpatient Pathway Co-ordinator - Patient Liaison & Scheduling

University Hospitals of Derby and Burton NHS Foundation Trust; England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Development opportunities

Ongoing recruitment-to-join support

Staff benefits including employee ass.

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Co-Ordinator to support outpatient pathways, liaise with clinicians and patients, and manage appointment activities in a busy environment.

The role requires strong organisational and time-management skills, the ability to multi-task under pressure, and confident communication with colleagues and patients. You will handle patient queries, book appointments, chase scans, and deputise for the team leader when needed.

Qualifications

• Experience in a busy outpatient environment or call handling.
• Excellent communication and organisational skills.
• Ability to liaise with colleagues, patients and clinical staff.

Responsibilities

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff where required
• Following up on any missing outcomes from clinic

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Co-Ordinator to support outpatient pathways, liaise with clinicians and patients, and manage appointment activities in a busy environment.

The role requires strong organisational and time-management skills, the ability to multi-task under pressure, and confident communication with colleagues and patients. You will handle patient queries, book appointments, chase scans, and deputise for the team leader when needed.