Pathway Coordinator - Outpatients, Growth & Flexibility

UHDB; Burton upon Trent; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Descripción de la vacante

University Hospitals of Derby and Burton NHS Foundation Trust has a opening for a Pathway Co-Ordinator in the Outpatients service at Queen's Hospital Town, Burton. You will be the frontline contact for patients, handling queries, clinic preparation and appointment bookings in a busy outpatient setting.

The role requires strong organisational skills, effective communication, and experience in NHS administration.

Formación

• Experience in a Customer/Patient Care environment.
• Demonstrable NHS administrative experience.
• Confident with Meditech and IT systems.

Responsabilidades

• Deal with patient queries face-to-face and by telephone.
• Prepare clinics, chase patient scans and escalate as needed.
• Book patient appointments and manage capacity issues.
• Monitor and action emails from the generic inbox.
• Deputise for team leader when required.
• Liaise with consultants, nurses and outpatient staff.

Conocimientos

Excellent communication

Organisational skills

IT literacy

Phone handling

Educación

NHS administrative experience

Herramientas

Meditech

Descripción del empleo

University Hospitals of Derby and Burton NHS Foundation Trust has a opening for a Pathway Co-Ordinator in the Outpatients service at Queen's Hospital Town, Burton. You will be the frontline contact for patients, handling queries, clinic preparation and appointment bookings in a busy outpatient setting.

The role requires strong organisational skills, effective communication, and experience in NHS administration.