Outpatients Pathway Coordinator (Waiting List)

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in England is seeking a Pathway Co-ordinator (Waiting list) to manage patient queries, clinic preparation, and appointment bookings within a busy outpatient setting. You will coordinate pathways, liaise with clinicians and support staff, and help ensure smooth patient flow.

The role requires excellent communication, organisational skills, and NHS administrative experience.

Qualifications

• Experience in a Customer/Patient Care environment
• Demonstrable NHS administrative experience
• Confident with Meditech
• Strong communication across face-to-face, telephone and written channels
• Ability to work to deadlines and multi-task in a busy outpatient setting

Responsibilities

• Dealing with patient queries face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff
• Following up on any missing outcomes from clinic

Skills

Customer care

NHS admin experience

Communication

Time management

Multi-tasking

Tools

Meditech

Microsoft Word

Microsoft Excel

Job description

University Hospitals of Derby and Burton NHS Foundation Trust in England is seeking a Pathway Co-ordinator (Waiting list) to manage patient queries, clinic preparation, and appointment bookings within a busy outpatient setting. You will coordinate pathways, liaise with clinicians and support staff, and help ensure smooth patient flow.

The role requires excellent communication, organisational skills, and NHS administrative experience.