Pathway Co-ordinator (Waiting list)

University Hospitals of Derby and Burton NHS Foundation Trust; England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Development opportunities

Ongoing recruitment-to-join support

Staff benefits including employee ass.

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Co-Ordinator to support outpatient pathways, liaise with clinicians and patients, and manage appointment activities in a busy environment.

The role requires strong organisational and time-management skills, the ability to multi-task under pressure, and confident communication with colleagues and patients. You will handle patient queries, book appointments, chase scans, and deputise for the team leader when needed.

Qualifications

• Experience in a busy outpatient environment or call handling.
• Excellent communication and organisational skills.
• Ability to liaise with colleagues, patients and clinical staff.

Responsibilities

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff where required
• Following up on any missing outcomes from clinic

Job description

An opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our team in a Pathway Co-Ordinator role.

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure.

Applicants should have demonstrable experience of working in a busy outpatient environment or have call handling experience.

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff where required
• Following up on any missing outcomes from clinic

Application closing date: 15 November 2026 Interview date: 24 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Donna Lester Job title: Team Leader Email address: [e-mail] Telephone number: 01283 511511

Keely Shipley

Operational Co-Ordinator

[e-mail]

We'd love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.