Outpatient Clinic Receptionist & Patient Services

The Methodist Church in Britain; South Shields; On-site; GBP 21,000 - 24,000; Full time

Job summary

Dartford and Gravesham NHS Trust is seeking a Band 2 receptionist for Main Outpatients to assist with clinic administration across Trust sites. You will welcome patients, verify demographics, and manage discharge and follow-up bookings, ensuring smooth throughput of clinics and accurate PAS record-keeping.

The role requires good English and Maths, strong interpersonal and communication skills, and the ability to work with patients with additional needs in a busy environment.

Qualifications

• Good general education including English and Maths.

Responsibilities

• Act as designated receptionist for a named clinician, responsible for all clinic administration
• Prepare and store case notes so they are available before clinic starts
• Welcome patients, check their demographics, and receive and discharge them
• Book patients out after consultation and arrange follow-up appointments and transport
• Reconcile each clinic at session end, actioning did-not-attends and cancellations
• Keep health records safe at all times and track them to the correct location on PAS
• Liaise with medical staff, clinicians, health records staff and other departments
• Help patients, carers and relatives with enquiries and complaints, referring to a clinic nurse or Sister when needed
• Help maintain a safe environment and report accidents and incidents to the Team Leader
• Work across outpatient clinics on all Trust sites as required
• Ensure material resources are available for clinic sessions and use resources appropriately
• Maintain department performance standards, report shortfalls, and help implement policies

Skills

Computer literacy

Interpersonal skills

Verbal communication

Written communication

Organisational skills

MS Word

MS Excel

MS Outlook

Education

General education including English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dartford and Gravesham NHS Trust is seeking a Band 2 receptionist for Main Outpatients to assist with clinic administration across Trust sites. You will welcome patients, verify demographics, and manage discharge and follow-up bookings, ensuring smooth throughput of clinics and accurate PAS record-keeping.

The role requires good English and Maths, strong interpersonal and communication skills, and the ability to work with patients with additional needs in a busy environment.